Refund policy

At Pedersen Artisan Boards, every cutting board, charcuterie board, and handcrafted piece is made with care from premium hardwoods. I take great pride in my craftsmanship and want you to be completely satisfied with your purchase.

Damaged or Defective Items

I stand behind the quality of every board I make. If your order arrives damaged or has a manufacturing defect, I will replace it at no cost to you. Please contact me within 7 days of delivery and include photos of the damaged or defective item along with your order number so I can resolve the issue as quickly as possible.

Returns & Exchanges

Because each item is handcrafted and many of my products are made to order or personalized, I do not accept returns or exchanges for reasons such as changes of mind, custom requests, or natural variations in the wood. Every board is unique, and differences in grain, color, and character are part of what makes each piece one of a kind.

If you experience any issue with your order, please contact me. Customer satisfaction is important to me, and I will work with you to find a fair solution whenever possible.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address at the time of purchase. Pedersen Artisan Boards is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate shipping information provided by the customer.

Shipping charges are non-refundable, except in cases where an item arrives damaged or has a verified manufacturing defect.

For questions or assistance, please email us at info@pedersenartisanboards.com.